Company

Texture Technologies Corp.

Job Opening for a Technical Support Associate

We are currently seeking someone to join us as our Technical Support Associate! Responsibilities of this position will be a mix of customer support, conducting tests with our instrument & software, working on special projects, and training customers. The associate will work with our Regional Managers, our National Service Manager, and other team members to learn how to provide appropriate support for each situation.

The position will:

Respond to customer inquiries in a timely manner (via web/email/phone calls)
Conduct a wide variety of tests with our texture analyzers
Write up test reports and application studies that will be used for customer education and for perspective customers
Assist with photo and video shoots

We will provide extensive training on texture measurement and physical testing, including how to operate our instruments and software, and helping new and existing customers resolve any issues. TTC offers a competitive wage and covers all business expenses. This is a part-time position and could become full-time for the right candidate. Hours are flexible but must be worked during our regular business hours.

Our ideal candidate:

Has a positive mindset and strong customer service skills
Is self-motivated, curious, and enjoys learning
Has an aptitude for learning how to conduct physical testing and analysis
Possesses strong writing and oral communication skills
Enjoys talking to people, whether by phone or virtual meeting software, and is a good listener
Is technically competent and can provide remote customer support by internet (Zoom, Teams, Meet, etc.) and by phone
Has a home office/professional work space for conducting tests and engaging remotely with clients
Can easily lift 65 lbs and is comfortable moving our instrument and kit to and from their office space
Has a current valid driver's license
Must be located near Boston's North Shore for meetings in our Hamilton, MA office and our Kennebunkport, Maine technical service center as well as occasional customer locations in New England
Has some laboratory experience (not essential, but preferred)

If you are qualified and interested, please forward a cover letter and resume by email to:

Marc Johnson, President,
Texture Technologies Corp.
6 Patton Drive, Hamilton, MA 01982
marc (at) texturetechnologies.com

Thank you for your interest in our posting. Please note, only those candidates who match the above qualifications will be contacted. No phone calls, please. TTC will not relocate someone for this position.